Rich Fragrant Coffee


Conditions of Use

Intellectual Property

The content available through the Rich Fragrant Coffee web site (Site) is the sole property of Rich Fragrant Coffee and its associates. All content is protected by copyright, trademark and other intellectual property laws, where applicable. By using this Site, you agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate the content received through this Site to anyone without Rich Fragrant Coffee's express prior written consent. Violations will be prosecuted to the full extent of law.

Limitation of Liability

By using this Site, you expressly agree that use of the Rich Fragrant Coffee web site is at your sole risk. Neither Rich Fragrant Coffee nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of this Site will be uninterrupted or error-free. Neither Rich Fragrant Coffee nor its Associates warrant the accuracy, integrity or completeness of the content provided on this Site or the products or services offered for sale. This Site does not make any representation that content provided on this Site is applicable to, or appropriate for use in locations outside of the United States. Rich Fragrant Coffee and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Rich Fragrant Coffee or its Associates shall create a warranty. Under no circumstances shall Rich Fragrant Coffee or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use this Site, including but not limited to reliance by you on any information obtained from the Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Rich Fragrant Coffee has been advised of or should have knowledge of the possibility of such damages. The user hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Site.

Payment Options

We currently accept the following payments: Visa, Mastercard, Discover, American Express, PayPal, money orders, certified checks and wire transfers.

Collection Terms

Applicant(s) signature and/or purchase attest financial responsibility, ability, and willingness to pay invoices for products purchased on credit terms. The default term is Net-30, and after such date Rich Fragrant Coffee may impose a 2% service charge per month in addition to any additional collection or legal fees. Any returned checks will carry a $25 or 3% penalty fee (whichever is greater). If applying for credit, the applicant gives Rich Fragrant Coffee the authorization to investigate their credit worthiness, including contacting vendors, bank references, and in other manner Rich Fragrant Coffee deems appropriate.

Shipping Policy

We are committed to process your shipment in a timely manner. Currently, in-stock items normally ship within one business day. However, normal processing time is one to three business days after receipt of payment. Orders are shipped Monday through Friday, excluding legal holidays. Transit time can take from 3 to 10 business days, depending on destination. To expedite your delivery, please note that your order may be shipped in different packages, from different warehouse locations at no additional cost to you. To ensure that your packages are shipped in the most efficient manner, we also may use several carriers to ship our products. We take into account the weight of the packages and the final destination when selecting the best carrier to use. Occasionally, we may upgrade your shipment method at no additional cost to you. We cannot ship to P.O. Box and APO/FPO addresses at this time. Please provide an alternate shipping address. For shipping outside the 48 contiguous United States, please contact us to make shipping arrangements. In the rare event that your order never arrives, notification of lost items must be received within 21 days from receipt of the shipping confirmation e-mail. Please note that refused or undeliverable shipments will not be refunded. The customer is responsible for providing us the correct shipping address. For address corrections that are a result of the customer's mistake, there is a $10 minimum charge for each package shipped.

Backorders

We make every effort to present accurate availability of products on the Site. However, if an item is out of stock, you will be notified that the item is on backorder status. Once the item is back in stock, we will notify you and await confirmation to proceed with shipping. You will not be charged for the item and shipping costs for the item until it is in stock and shipped to you. If you decide to cancel the backorder, please contact us at sales@rich-fragrant-coffee.com. Please include your name, order/invoice number, and the item number and quantity.

Cancellation Policy

Our commitment is to provide our customers with unparalleled service. In striving to ship out your packages quickly, orders are automatically processed shortly after we receive notification. Please contact us immediately if you would like to cancel your order. If we have not processed the order yet, we will gladly cancel the order and levy a $7.00 USD processing charge. However, if the order has already been processed and shipped, the cancellation will be treated as a return.

Return Policy

We sincerely care about our customers. Customer satisfaction is our primary goal and we strive for your full satisfaction. However, if for some reason you are not completely satisfied with a product, please email us at sales@rich-fragrant-coffee.com within 5 days of receiving the merchandise for return authorization. If approved, you will be given a Return Merchandise Authorization Number (RMA #). Unauthorized returns and refused items will not be accepted for refunds. To expedite the authorization process, please provide a full description along with any pertinent information (ie. digital pictures) to help us process the return. There is NO REFUND on gift certificates. There is also NO REFUND or returns on customized products or build to order products such as customized cups, posters, neon or LED signs. Please make sure to keep all original packaging for returns, as we cannot supply packaging material for you to return items in. With items that are within the warranty, contact us for a Return Merchandise Authorization Number (RMA #) and we will provide you the address to return the item to (shipping paid by the customer). Once the item under warranty has been repaired/replaced, we will send the item back to you again (shipping paid by Rich Fragrant Coffee).

Because of their perishable nature, all food and/or beverage items are also non-returnable and non-refundable. Please note that REFUSED SHIPMENTS will also not be refunded. For all approved returns, there is a 25% restocking charge and a $7.00 USD refund charge. Shipping charges, other shipping related duties and/or other taxes incurred on our end regarding the return will also be deducted from your refund. Please pack the item in its original packaging (unused) and send back to us with the shipping charges prepaid by you. Clearly mark on the box "RETURN TO VENDOR". Upon receipt of the return, we will either issue you store credit or credit your credit card for the merchandise only. Please note that the original and return shipping charges are non-refundable. We reserve the right to refuse returns that are not sent back within 10 days of authorization. In the unfortunate event that a package or the contents of package is damaged or defective, the customer must report this within 5 business days for a replacement. After 5 business days, the customer waives the right to claim any damages or compensation.

Links to Other Sites and Advertisements

This Site may contain links to web sites of third parties ("Third Party Sites"). These links are provided only as a convenience to you and the content on such Third-Party Sites are not to be considered as an endorsement by us. We are not responsible for the content of linked Third-Party Sites and do not make any representations regarding the content or accuracy of materials on such Third-Party sites. If you decide to access Third-Party Sites through links on this Site, please note that you do so at your own risk. Your use of Third- Party Sites is subject to the Terms and Conditions of use for those sites. This may contain advertisements by third parties, and these advertisements may contain links to other web sites. Unless otherwise specifically stated, we do not endorse any product or make any representation regarding the content or accuracy of any materials contained in, or linked to, any advertisement on this Site.

Errors on Our Site

Prices, descriptions, image displays, colors, and availability of products and services are subject to change without notice. We make every attempt to make the Site as accurately as possible. Errors will be corrected where discovered, and Rich Fragrant Coffee reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rich Fragrant Coffee will either issue you store credit or a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase due to errors on our Site, you may return it in accordance with our return policy.

Sales Tax Policy

As required by law, Rich Fragrant Coffee may collect and remit sales tax as appropriate. We also reserve the right not to sell to resellers or any customers based on our sole discretion.

Product Usage

Rich Fragrant Coffee does not manufacture any consumable products. By purchasing products from us, you agree to release us from any responsibility for illness, allergic reaction, or a product liability related incident in any form or manner. Please research any and all products you consume. Any purchase from us that is accepted and consumed by the purchaser or any third party is the sole responsibility of the purchaser. By purchasing from us, you further agree to release Rich Fragrant Coffee and its partners from any litigation or legal action associated with the use or consumption of any and all products, including the packaging materials, shipping materials, and any items associated with your sale.

Indemnity

You agree to defend, indemnify and hold Rich Fragrant Coffee, its officers, directors, employees, agents, partners, affiliates, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Content, or the Interactive Areas in a manner that violates or is alleged to violate these Terms and Conditions. Rich Fragrant Coffee shall provide notice to you promptly of any such claim, suit, or proceeding, and shall reasonably cooperate with you, at your expense, in your defense of any such claim, suit or proceeding.

Governing Law

The interpretation, construction, and enforcement of these Terms and Conditions shall be governed in all respects by the laws prevailing in the State of Colorado and all disputes relating to these Terms and Conditions will be resolved in the courts of Colorado.

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